Service

PRASMATIC provides a comprehensive and professional after-sales service, assuring worldwide assistance and maintenance. From the moment of purchase, the PRASMATIC customer  is assisted at all stages of the service by technicians and commercial consultants with high competence and professionalism.

PRASMATIC guarantees an effective and immediate service, minimising the downtime of the machine, thanks to the following services:
 
 -  video support & teleservice
 -  an efficient spare parts service
 -  maintenances
 -  upgrading of the machines
 -  specialised courses on theuse and maintenance of your products
 
A highly specialised service and prompt diagnostics are also available with the “remote on-line” service.

PRASMATIC has an automated spare parts warehouse; orders may be placed via the website, checking the availability, price, traceability of the order and delivery. The complete spare parts catalogue is also available in the dedicated area of the website.
Upon request, it is possible to request the dispatch of spare parts in 24 hours.

The customers can agree with PRASMATIC customised plans for scheduled maintenance and extraordinary maintenance of our machines and schedule upgrading schemes of existing equipment and their compliance with the standards in force.

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